Warranties | Returns | Refunds
We really want you to be happy with your purchase from Airboard PRO, our customers are our top priority and key to our long term success so far, however we do understand that in some cases you’ll want to return your Airboard PRO order for a variety of different reasons. If a return is required we will do all we can to make the process as simple and as smooth as possible. Our returns, refunds and warranties are very straight forward, we do recommend reading our Terms and Conditions in conjunction with all the information below.WHAT TO DO WHEN YOU RECEIVE YOUR ORDER
When your order is delivered by us to you by courier we recommend you keep all the packaging including the delivery box for a period of at least 30 days. When the order arrives and before you use it, carefully inspect the product without removing any tags or seals to ensure the item has all its parts present and has been delivered to you undamaged.RETURNS
For all returns you will first need to contact us in store via phone or email, for all UK and EIRE customers see our contact page and email us with your order number to explain the reason for return. One of our customer services representatives will be happy to assist you.IF YOU’VE CHANGED YOUR MIND
You have 30 days to cancel your order under our 30 day return period, which starts on the day after you received the item. All you’ll need to do is follow our simple returns procedure, outlined below. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact.WRONG ITEM RECEIVED OR IS DAMAGED/FAULTY
Please accept our apologies if you have received the wrong item be it colour or model or if it’s damaged or faulty. We understand how very frustrating this can be and we want to resolve this as quickly as possible for you with some simple procedures. If you’ve received the wrong item you must return the item in the same condition you received it in within 30 days to qualify for a refund or a replacement, contact us if you need assistance with a courier for this. For damaged or faulty Airboard PRO products and accessory items please contact us as soon as possible via the phone or email option on our contact us page. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next to get the issue resolved. Please contact us first before returning the item, DO NOT attempt to fix a faulty or damaged item as it could render your warranty void.ITEMS NOT RECEIVED
Please accept our apologies if you have not received your item via our courier service. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible for you with direct links to our courier team here in Manchester. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive, if its over 5 working days please contact us, our estimated delivery times are shown on our website and you will receive a tracking number from our carrier. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions.OUR RETURNS PROCEDURE
Please contact us, for UK customers call us via our contact details and we will be able to assist you. You’ll need to provide details including your name and order ID (you’ll find this on your order confirmation e-mail), and let us know why you’d like to return your Airboard PRO product(s) to us. Please package the item securely and include inside the package, order number, name and address. Any item you have accepted and then return is your responsibility until it reaches our warehouse and is inspected by our technicians. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed.COST OF RETURNING ITEMS
Please note that we can only refund the postage costs (£15) for returning an item where we sent the wrong item or if it’s damaged or faulty. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.REFUNDS
We want you to be happy with your Airboard PRO purchase. If you’re not satisfied, just return the product to us, following the instructions above, and we will exchange or refund it to you using the method you paid with to the account of the person who originally placed and paid for the order. Following cancellation, we will refund the price paid for the cancelled order (or part of the order cancelled), but not including any collection or return delivery charges. We will pay the refund within 7 days after the day: you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or we receive the goods you returned to us or you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them. For a more detailed return policy please read our terms and conditions.WARRANTIES
Airboard PRO products are warranted to be free of defects in workmanship and materials for 30 days from date of purchase. Due to the nature of the product, damage to the board or its components is not covered. This warranty does not cover normal wear and tear, abuse, water damage, delamination due to water exposure, stress cracks, chips, scrapes or any damage from any type impact is not covered. However, your battery, charger and charging port are covered for a period of 1 year, subject to proof that the product has been charged, and used in an inappropriate manner, to be decided upon at our technicians sole discretion.OUR 12 MONTH WARRANTY
In general if you take good care of your product and something breaks or doesn’t function as intended because of a manufacturing defect and within 30 days of your purchase date, send it back to us and we’ll fix your board issue for you.WHAT IS INCLUDED?
Our 12 month warranty covers your battery, charger, charging port and entire charging system as a whole – due to the nature of the product we cannot be held responsible for damages caused by misuse.WHAT’S NOT INCLUDED?
We do not include accidental or crash damage, resulting from aggressive riding, attempting tricks, water damage, exceeding the weight limit or anything else that results in damage caused by the user including crashes etc. Our products are hard wearing and through normal use will last for a long period of time. We do offer a repair and outer shell replacement service for an additional charge; please contact us for any assistance you need with your Airboard PRO.HOW TO REDEEM THE WARRANTY
Usually we ask that the item is returned to us for inspection but please contact us via our contact page first before attempting to return any items. You’ll need to pay for shipping to us, we’ll then cover the cost to fix or replace your warrantied item and then we’ll send it back to you via a tracked and signed for courier service.